To provide you with the best possible energy solutions, New Dawn also provides many innovative high-quality products that would integrate neatly into your energy-saving and local energy-generation applications. In addition to supplying these products, we help integrate them into your energy plans and systems seamlessly.
New Dawn provides a range of products and services required to provide our customers with turnkey energy solutions to meet their energy goals. Our products and services can be easily integrated to address your energy needs effectively.
Our products include but are not limited to:
- Solar panels
- Mounting systems
- Charge controllers
- Deep cycle batteries
- Inverter
- Energy optimizing systems
- Monitoring Systems
- Variable Frequency Drives
- Daylighting products
- Energy-efficient lighting
- Energy meters and monitors
- Packaged grid-tie systems
- Portable solar generators & power systems
- Solar heating and cooling systems
- Solar streetlights & signs
- Solar pool heaters
- Solar water heaters
- Solar water pumps
- Small wind turbines
- Automation systems
Return and Exchange policy FAQ
Frequently asked questions about returns, refunds, and exchanges.
How do I return
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 30 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact
In unused and resellable condition
In the original packaging with all the tags intact
What items are non-refundable?
The following items cannot be returned:
Gift cards
Discounted items (if applicable)
Gift cards
Discounted items (if applicable)
The item I received is damaged
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options
The following refund options are supported:
Refund to the original payment method
Refund to store credit (if applicable)
Refund to the original payment method
Refund to store credit (if applicable)
How do I ship back the items
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.
My question is not addressed..
If you have any queries regarding return or refund, reach out to us.
